{"id":17022,"date":"2026-07-28T19:42:04","date_gmt":"2026-07-28T19:42:04","guid":{"rendered":"https:\/\/e-dialog.group\/blog\/newsletter-tracking-whats-allowed\/"},"modified":"2026-07-30T19:46:58","modified_gmt":"2026-07-30T19:46:58","slug":"newsletter-tracking-whats-allowed","status":"publish","type":"post","link":"https:\/\/e-dialog.group\/en\/blog\/newsletter-tracking-whats-allowed\/","title":{"rendered":"Newsletter Tracking\u2014What&#8217;s Allowed?"},"content":{"rendered":"<div id=\"basic-content-block_5f532df76bcfa9040079fd8f6c4407df\" class=\"basic-content block block--basic-content block--no-margin\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>What happens during newsletter tracking?<\/h2>\n<p>The most common tracking methods in email marketing are:<\/p>\n  <\/div>\n<\/div>  <div id=\"big-ol-block_398864e507e9f238f3abf375f6cfb043\" class=\"big-ol block block--big-ol\" data-title=\"\">\n    <ol class=\"big-ol__content content\">\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            01          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Pixel counter<\/h3>                                      <div class=\"li-main__content\"><p>A 1&times;1-pixel image in the newsletter. When the email is opened, the image loads from the server, and the sender knows when the email was opened&mdash;often including the IP address and device information. <\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            02          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Tracking Links<\/h3>                                      <div class=\"li-main__content\"><p>Custom links that contain UTM parameters, which can include various types of information.<\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            03          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Profile Creation<\/h3>                                      <div class=\"li-main__content\"><p>Combining this data to create recipient profiles, for example, to identify interests and personalize future newsletters.<\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n          <\/ol>\n  <\/div>\n<div id=\"basic-content-block_bd59b59655997653c07ec8ed74b55f67\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <p>All of this involves two aspects: access to the recipients&rsquo; devices and the processing of personal data. That is precisely why several laws intersect here. <\/p>\n<h3>Data Protection in Email Marketing: The Three Relevant Sets of Regulations<\/h3>\n<p>Anyone who sends and tracks newsletters operates within the interplay of three laws.<\/p>\n<ol>\n<li>GDPR<\/li>\n<li>UWG (Section 7)<\/li>\n<li>TDDDG (Section 25)<\/li>\n<\/ol>\n  <\/div>\n<\/div><div id=\"basic-content-block_396a1e610c62cc4b8f89ac59d0f36da3\" class=\"basic-content block block--basic-content block--no-margin\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>The key point: Tracking requires its own consent<\/h2>\n<p>This is where things get tricky for many senders. It&rsquo;s not enough to obtain consent &ldquo;for the newsletter&rdquo; and then quietly let tracking run in the background. Legally speaking, tracking is a separate measure:  <\/p>\n  <\/div>\n<\/div>  <div id=\"small-ul-block_45ca5f2d5cdcca6b2fa4034b6fdd6910\" class=\"small-ul block block--small-ul small-ul--one-column\" data-title=\"\">\n    <ul class=\"small-ul__content content\">\n              <li class=\"content__li li\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n              <circle fill=\"#0045a5\" cx=\"12\" cy=\"12\" r=\"11.77\"><\/circle>\n              <polyline fill=\"none\" stroke=\"#fff\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" points=\"18 7.25 11 16.75 6 12.75\"><\/polyline>\n            <\/svg>\n            At the terminal device level (Section 25 of the TDDDG)                  <\/li>\n              <li class=\"content__li li\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n              <circle fill=\"#0045a5\" cx=\"12\" cy=\"12\" r=\"11.77\"><\/circle>\n              <polyline fill=\"none\" stroke=\"#fff\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" points=\"18 7.25 11 16.75 6 12.75\"><\/polyline>\n            <\/svg>\n            In terms of data protection (GDPR)                  <\/li>\n          <\/ul>\n  <\/div>\n<div id=\"basic-content-block_9b046103a0aa634053b1f5c7313de16b\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h3>Why &ldquo;Legitimate Interest&rdquo; Usually Fails When It Comes to Tracking<\/h3>\n<p>Many senders would like to rely on legitimate interests (Art. 6(1)(f) GDPR), reasoning, &ldquo;We need to know whether our newsletter is reaching its recipients.&rdquo; In practice, this approach hardly works when it comes to tracking. Most recipients are completely unaware that they are being tracked. Furthermore, the Swiss Unfair Competition Act (UWG) requires consent for email advertising anyway, which has implications for the data protection assessment. Even pseudonymizing the tracking data does not alter the requirement for consent.     <\/p>\n<h3>The existing customer exception does not cover tracking<\/h3>\n<p>A common misunderstanding concerns the exception for existing customers under Section 7(3) of the German Unfair Competition Act (UWG), which, under strict conditions, permits the sending of promotional emails to existing customers without separate consent. However, this exception applies only to the sending of the emails themselves, not to tracking. For measuring open rates and click-through rates, consent remains mandatory, even for existing customers.   <\/p>\n  <\/div>\n<\/div><div id=\"basic-content-block_a180bb749ae410ed5cbaf3f608af7062\" class=\"basic-content block block--basic-content block--no-margin\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>Consent Management: How to Obtain Consent the Right Way<\/h2>\n<p>Effective consent management means obtaining consent in a way that is legally valid and verifiable at any time. For consent to be valid, the following four criteria must be met: <\/p>\n  <\/div>\n<\/div>  <div id=\"big-ol-block_8c2862dc5d775068b15244b0753d2099\" class=\"big-ol block block--big-ol\" data-title=\"\">\n    <ol class=\"big-ol__content content\">\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            01          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Voluntary<\/h3>                                      <div class=\"li-main__content\"><p>It must not be linked to any other service that has nothing to do with the newsletter.<\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            02          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Informed<\/h3>                                      <div class=\"li-main__content\"><p>Recipients must understand what they are consenting to (including tracking of the newsletter).<\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            03          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Specific<\/h3>                                      <div class=\"li-main__content\"><p>Vague statements such as &ldquo;I would like to receive information&rdquo; are not sufficient. It is helpful to provide details regarding the content, frequency, and purpose. <\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n              <li class=\"content__li li\">\n          <div class=\"li__index\">\n            04          <\/div>\n          <div class=\"li__main li-main\">\n                          <h3 class=\"li-main__hl\">Clearly through active action<\/h3>                                      <div class=\"li-main__content\"><p>A checkmark or button click made intentionally. Pre-selected checkboxes or consent via the Terms and Conditions are invalid. <\/p>\n<\/div>\n                      <\/div>\n        <\/li>\n          <\/ol>\n  <\/div>\n<div id=\"image-fullscreen-block_13fcec80861f38d40a02bd995e5c4147\" class=\"image-fullscreen block block--image-fullscreen block--no-margin\" data-title=\"\">\n  <div class=\"image-fullscreen__content content\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"1287\" height=\"655\" src=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin.jpg\" class=\"content__img img img--desktop\" alt=\"\" srcset=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin.jpg 1287w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-300x153.jpg 300w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-1024x521.jpg 1024w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-768x391.jpg 768w\" sizes=\"auto, (max-width: 1287px) 100vw, 1287px\">    <img loading=\"lazy\" decoding=\"async\" width=\"1287\" height=\"655\" src=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin.jpg\" class=\"content__img img img--mobile\" alt=\"\" srcset=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin.jpg 1287w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-300x153.jpg 300w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-1024x521.jpg 1024w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/form_topin-768x391.jpg 768w\" sizes=\"auto, (max-width: 1287px) 100vw, 1287px\">  <\/div>\n<\/div><div id=\"basic-content-block_aea381352ce9c21681cb7e7269e182ac\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <p><small>Image: Example of a website form with a consent checkbox that clearly indicates the purpose for which consent is being obtained. Source: e-dialog<\/small><\/p>\n  <\/div>\n<\/div><div id=\"basic-content-block_5520d7cccd4cf3606980363d8ae41ef2\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>Legally Compliant Measurement: Double Opt-In as the Standard<\/h2>\n<p>Although the double opt-in process is not explicitly required, it is considered best practice and the most secure method for verifying consent. The following procedure is recommended: <\/p>\n<ol>\n<li>The user enters their email address in the registration form.<\/li>\n<li>The user receives a confirmation email.<\/li>\n<li>The user clicks on the confirmation link.<\/li>\n<li>Only then is the registration valid and documented.<\/li>\n<\/ol>\n<p>As a general rule, the only required field on the registration form should be the email address. All other fields should be optional. <\/p>\n<h2>Properly Implement Tracking Consent<\/h2>\n<p>Consent to tracking can be combined with consent to receive the newsletter, but it must be clearly identified and transparently explained.<\/p>\n<p>If you want to make the process granular and particularly privacy-friendly, separate consent for delivery and tracking using distinct checkboxes. This allows users to opt in to the newsletter while opting out of tracking. <\/p>\n<h2>Information and Easy Cancellation<\/h2>\n<p>Transparent communication includes a privacy policy that discloses what data is collected, for what purpose, and through what means. It is also important to note that unsubscribing must be just as easy as subscribing to the newsletter. Therefore, every newsletter should include a clearly visible and straightforward unsubscribe link.  <\/p>\n<h2>What Are the Consequences of Violations?<\/h2>\n<p>Even though the authorities have rarely taken active measures to prosecute such violations in the past, the legal and financial risks must be taken seriously today.<\/p>\n<ul>\n<li>Fines Imposed by Data Protection Authorities<\/li>\n<li>Warning Letters and Injunctions<\/li>\n<li>Claims for damages by the affected parties<\/li>\n<li>Government Orders (Suspension of Tracking and Deletion of Data)<\/li>\n<\/ul>\n  <\/div>\n<\/div><div id=\"basic-content-block_ea851113a6ab188067449d37deb98cbb\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>Conclusion<\/h2>\n<p>Newsletter tracking is allowed, but there are rules to follow. You shouldn&rsquo;t lump newsletter distribution and tracking together. You always need the recipients&rsquo; consent for tracking. This consent must be entirely voluntary, and the user must be fully informed. If this is handled honestly and transparently from the start, you&rsquo;re on the safe side legally. At the same time, you build trust with your users. And trust is a key factor in marketing.      <\/p>\n  <\/div>\n<\/div><div id=\"teaser-slim-block_1a02cb93f0390cd1a795a64ed93d8d83\" class=\"teaser-slim block block--teaser-slim\" data-title=\"\">\n  <div class=\"teaser-slim__content content\">\n    <div class=\"content__img\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-1024x549.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-1024x549.png 1024w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-300x161.png 300w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-768x412.png 768w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-1536x824.png 1536w, https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed-2048x1098.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\">          <\/div>\n    <div class=\"content__info info\">\n              <svg class=\"info__decoration\" width=\"267\" height=\"127\" viewbox=\"0 0 267 127\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M151.031 29C218.027 29 272.138 83.0603 272.138 149.5C272.138 215.94 218.027 270 151.031 270C84.0352 270 29.9248 215.94 29.9248 149.5C29.9248 83.0603 84.0352 29 151.031 29Z\" stroke=\"#FBC105\" stroke-width=\"58\"><\/path>\n        <\/svg>\n                    <div class=\"info__sl\">Would you like to set up your email marketing and tracking in compliance with data protection regulations without sacrificing valuable insights? We&rsquo;re here to help. <\/div>\n            <h2 class=\"info__hl\">Is your digital tracking set up in compliance with the law?<\/h2>      <a href=\"https:\/\/e-dialog.group\/en\/contact-form\/\" target=\"_self\" class=\"info__cta\">\n        Contact us!\n      <\/a>    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Open rates, click-through rates, recipient profiles: Hardly any email marketing platform today can do without tracking features. They provide valuable insights into which content works\u2014and which ends up in the trash. But this is precisely where the problem lies: In most cases, newsletter tracking violates applicable data protection laws if it is conducted without proper consent. This can result in fines, cease-and-desist letters, and claims for damages.     <\/p>\n","protected":false},"author":3,"featured_media":17024,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[445],"channel":[454],"goal":[463],"technology":[],"c-year":[432],"class_list":["post-17022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics","channel-email","goal-digital-strategy","c-year-432"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Newsletter Tracking &amp; Data Protection: What&#039;s Allowed?- e-dialog<\/title>\n<meta name=\"description\" content=\"Newsletter tracking without consent violates the GDPR and TDDDG. Learn how to measure open and click-through rates in a legally compliant and transparent way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/e-dialog.group\/en\/blog\/newsletter-tracking-whats-allowed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter Tracking\u2014What&#039;s Allowed?\" \/>\n<meta property=\"og:description\" content=\"Newsletter tracking without consent violates the GDPR and TDDDG. Learn how to measure open and click-through rates in a legally compliant and transparent way.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/e-dialog.group\/en\/blog\/newsletter-tracking-whats-allowed\/\" \/>\n<meta property=\"og:site_name\" content=\"e-dialog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/edialog.group\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-28T19:42:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-30T19:46:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2026\/07\/Newsletter-Tracking_processed.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1373\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Carmen Contreras-Salazar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carmen Contreras-Salazar\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/\"},\"author\":{\"name\":\"Carmen Contreras-Salazar\",\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/#\\\/schema\\\/person\\\/1927cb9ff601113fff87d7570a6cd6ce\"},\"headline\":\"Newsletter Tracking\u2014What&#8217;s Allowed?\",\"datePublished\":\"2026-07-28T19:42:04+00:00\",\"dateModified\":\"2026-07-30T19:46:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/\"},\"wordCount\":5,\"publisher\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/e-dialog.group\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Newsletter-Tracking_processed.png\",\"articleSection\":[\"Analytics\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/\",\"url\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/\",\"name\":\"Newsletter Tracking & Data Protection: What's Allowed?- e-dialog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/e-dialog.group\\\/en\\\/blog\\\/newsletter-tracking-whats-allowed\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/e-dialog.group\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Newsletter-Tracking_processed.png\",\"datePublished\":\"2026-07-28T19:42:04+00:00\",\"dateModified\":\"2026-07-30T19:46:58+00:00\",\"description\":\"Newsletter tracking without consent violates the GDPR and TDDDG. 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