{"id":13975,"date":"2021-12-15T00:00:00","date_gmt":"2021-12-15T00:00:00","guid":{"rendered":"https:\/\/e-dialog.group\/success-story\/magenta-increases-online-sales-with-conversion-optimization\/"},"modified":"2026-02-27T11:07:49","modified_gmt":"2026-02-27T11:07:49","slug":"magenta-increases-online-sales-with-conversion-optimization","status":"publish","type":"success-story","link":"https:\/\/e-dialog.group\/en\/success-story\/magenta-increases-online-sales-with-conversion-optimization\/","title":{"rendered":"Magenta increases online sales with conversion optimization"},"content":{"rendered":"<h2>Goals<\/h2>\n<ul>\n<li>Increase in eCommerce conversion rate<\/li>\n<li>Increase in revenue<\/li>\n<\/ul>\n<div id=\"highlight-text-block_b59795a45d7e11659a731b11229c4356\" class=\"highlight-text block block--highlight-text\" data-title=\"\">\n  <div class=\"highlight-text__content content\">\n    <svg class=\"content__decoration\" width=\"292\" height=\"292\" viewbox=\"0 0 292 292\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n      <circle cx=\"146\" cy=\"146\" r=\"113.5\" stroke=\"#FBC105\" stroke-width=\"65\"><\/circle>\n    <\/svg>\n    <h3 class=\"content__hl\">Conducting A\/B testing based on a sound analysis of user behavior on our website achieves the best results. We are pleased to have found a partner in e-dialog that follows exactly this approach. <\/h3>          <div class=\"content__text\"><p><cite>Silvia Michelitsch, Senior Manager Digital Commercial, Magenta Telekom<\/cite><\/p>\n<\/div>\n              <svg class=\"content__question-mark\" width=\"40\" height=\"38\" viewbox=\"0 0 40 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path d=\"M35.216 0.968261C38.0873 5.66466 39.523 10.4034 39.523 15.1844C39.523 19.4154 38.4673 23.456 36.3561 27.3062C34.2026 31.1987 31.099 34.7527 27.0454 37.9683L22.1684 34.9854C21.7462 34.7316 21.4506 34.4142 21.2817 34.0334C21.1128 33.695 21.0283 33.3565 21.0283 33.018C21.0283 32.6372 21.1128 32.2776 21.2817 31.9391C21.4506 31.6006 21.6406 31.3045 21.8517 31.0506C22.4007 30.4159 22.9918 29.6755 23.6252 28.8293C24.2163 27.9831 24.7653 27.0523 25.272 26.0369C25.7787 25.0637 26.2009 23.9848 26.5387 22.8002C26.8765 21.6155 27.0454 20.3462 27.0454 18.9923C27.0454 17.5537 26.8132 16.0094 26.3487 14.3593C25.8842 12.7516 25.1031 11.0592 24.0052 9.28215C23.6252 8.68982 23.4352 8.09748 23.4352 7.50514C23.4352 6.15123 24.1952 5.19925 25.7153 4.64922L35.216 0.968261ZM14.1879 0.96826C17.0592 5.66466 18.4948 10.4034 18.4948 15.1844C18.4948 19.4154 17.4392 23.456 15.3279 27.3062C13.1745 31.1987 10.0709 34.7527 6.0173 37.9683L1.1403 34.9854C0.718045 34.7316 0.42247 34.4142 0.253567 34.0334C0.0846676 33.695 0.000221656 33.3565 0.000221685 33.018C0.000221718 32.6372 0.0846677 32.2776 0.253567 31.9391C0.422471 31.6006 0.612485 31.3044 0.823613 31.0506C1.37254 30.4159 1.96369 29.6755 2.59707 28.8293C3.18822 27.9831 3.73715 27.0523 4.24385 26.0369C4.75055 25.0637 5.1728 23.9848 5.5106 22.8002C5.8484 21.6155 6.01731 20.3462 6.01731 18.9923C6.01731 17.5537 5.78507 16.0094 5.32059 14.3593C4.85611 12.7516 4.07495 11.0592 2.9771 9.28215C2.59707 8.68982 2.40706 8.09748 2.40706 7.50514C2.40706 6.15122 3.16711 5.19925 4.68722 4.64922L14.1879 0.96826Z\" fill=\"#2A6CD0\"><\/path>\n      <\/svg>\n      <\/div>\n<\/div><div id=\"basic-content-block_f36e0562bd581bdaa022da71a41c94df\" class=\"basic-content block block--basic-content\" data-title=\"\">\n  <div class=\"basic-content__content content\">\n    <h2>Measures<\/h2>\n<p>A detailed <strong>analysis of user behavior<\/strong> in Google Analytics 360 and Hotjar showed that users on the most visited pages before the webshop did not navigate directly to the shop via the CTA on the page, but rather via the &ldquo;Mobile Phones&rdquo; menu item in the navigation bar. Consequently, users were making two unnecessary extra clicks. <\/p>\n<p>Based on this insight, the following <strong>hypothesis was created<\/strong> and <strong>tested in Optimize 360 with a multivariate test<\/strong>: <strong>IF<\/strong> the CTA wording on the page is changed and a visual element featuring smartphones is added to the page, <strong>THEN<\/strong> the eCommerce conversion rate in the Magenta online shop will increase <strong>BECAUSE<\/strong> the user journey is simplified.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2025\/08\/Magenta-handy-mit-tarif.png\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" srcset=\"https:\/\/e-dialog.group\/wp-content\/uploads\/2025\/08\/Magenta-handy-mit-tarif.png 1024w, https:\/\/e-dialog.group\/wp-content\/uploads\/2025\/08\/Magenta-handy-mit-tarif-300x215.png 300w, https:\/\/e-dialog.group\/wp-content\/uploads\/2025\/08\/Magenta-handy-mit-tarif-768x551.png 768w\" alt=\"\" width=\"800\" height=\"574\"><\/p>\n<h2>Results<\/h2>\n<p>Designing A\/B tests based on detailed analysis and insights into user behavior is the most important cornerstone of successful conversion optimization. The multivariate test showed that the combination of the modified CTA wording and the inserted smartphone element achieved the highest uplift in eCommerce conversion rate and revenue. <\/p>\n  <\/div>\n<\/div>  <div id=\"kpi-large-block_31d3ebb165493415948e489bf825d1c4\" class=\"kpi-large block block--kpi-large\" data-title=\"\">\n    <div class=\"kpi-large__content content\">\n      <ul>\n                  <li class=\"content__kpi kpi\">\n            <span class=\"kpi__main main\">\n                              <svg viewbox=\"0 0 44 43\">\n                  <use xlink:href=\"#arrow-up\"><\/use>\n                <\/svg>\n                            <span data-count=\"37\"><\/span>\n                              <span>%<\/span>\n                          <\/span>\n                          <span class=\"kpi__hl\">eCommerce revenue<\/span>\n                                  <\/li>\n                  <li class=\"content__kpi kpi\">\n            <span class=\"kpi__main main\">\n                              <svg viewbox=\"0 0 44 43\">\n                  <use xlink:href=\"#arrow-up\"><\/use>\n                <\/svg>\n                            <span data-count=\"31\"><\/span>\n                              <span>%<\/span>\n                          <\/span>\n                          <span class=\"kpi__hl\">eCommerce conversion rate<\/span>\n                                  <\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n","protected":false},"featured_media":13844,"template":"success-story-old.php","meta":{"_acf_changed":false},"categories":[446,450],"channel":[459],"country":[469],"goal":[466],"industry":[476],"c-year":[62],"class_list":["post-13975","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-campaigns","category-technology","channel-web","country-austria","goal-performance-marketing","industry-telco","c-year-62"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Magenta: Increasing online sales through CRO | e-dialog<\/title>\n<meta name=\"description\" content=\"Case Study: How e-dialog increased eCommerce conversions and revenue for Magenta through A\/B testing of CTA wording &amp; smartphone visuals. 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